Last updated: October 15, 2026
14-day returns
You may request a return within 14 days of receiving your order. To start a return, email deeprosemary@outlook.com with your order number and the reason for your return.
Return shipping costs
For returns that are not due to a product quality issue, the buyer is responsible for return shipping costs. For returns due to a product quality issue, KOZYFLY is responsible for return shipping costs.
How to return an item
Contact us before sending your item back so we can provide return instructions and the correct return address. For a product quality issue, please describe the problem and include photos when possible so we can help resolve it.
Refunds
After the returned item is received and checked, we will email you about your refund. Approved refunds are returned to the original payment method. The time it takes for the credit to appear depends on your payment provider.
Need help?
For return or refund questions, email deeprosemary@outlook.com.